Return Policy

Returns are only accepted under the following conditions:

RMA request required
-Return requests must be submitted in advance and will only be processed after approval and issuance of an RMA number (Return Merchandise Authorization).
-RMA numbers must be requested by email to parts@elmec.nl. Please clearly mention your company name and our order number in the request.
-The assigned RMA number must be clearly stated on the return shipment. 

Exclusions from return
The following items are not eligible for return:
-Products that have been specially ordered or customized for the customer.
-Electrical and electronic components, due to quality and safety considerations.

Return shipping costs and conditions
The cost of returning products is the responsibility of the customer, unless otherwise agreed in writing. Return shipments must be properly packaged and returned in their original condition.

Processing fees
Depending on the condition of the returned goods (such as damaged packaging, contamination, or signs of use), the return may be refused or processing fees may be charged. These fees will be determined upon receipt and inspection.